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Refund Policy

Why Have A Website Refund Policy?

Mike Young · June 25, 2013 ·

What is a website refund policy?

Sometimes called a “website returns policy,” a website refund policy is a legal document you put on your site that describes what a dissatisfied customer must do to get a refund for a product or service he has purchased from you – it’s a policy that reduces risk for prospective purchasers and creates trust when you honor requests made under the policy by unhappy customers.
This policy provides information, such as your email address and mailing address, for making refund requests. In other words, the document also explains how to contact you to request a refund and any additional requirements or limitations on getting a refund. For example, you could require a receipt in order to get a refund, require a restocking fee for physical goods that are returned to you. Or you might limit the refund period to 60 days after purchase.

Why is a website refund policy important?

Your website’s returns policy is important because you want to handle unhappy customers rather than have them complain about you online in social media, on review sites, or even sue you. If you promptly handle a request made under your website refund policy, you help keep a good reputation for your business on the Internet. And, of course, you will prevent many potential lawsuits by dissatisfied customers.
In some cases, the customer will be so happy with the way you handled the refund request, that they will buy from you again or even recommend you to friends. Of course, there are people who will try to cheat you, but consider that a cost of doing business online or offline. Remember that it is better to honor your returns/refund policy, even if you think someone is cheating you by making a refund request, than it is to have a reputation for not keeping your word, getting smeared in social media, sued by a customer, or even having the government investigate you for not honoring a refund request.

How do you create a website refund policy?

You can pay a qualified Internet lawyer to prepare a customized returns policy for you - the lawyer’s fee can exceed $500 just for this one legal document. You should expect to pay professional legal fees for this service because lawyers don’t work for free.
What if you can’t afford to pay a lawyer? There’s also an affordable way to easily create your own website refund policy in just a few minutes: Website Legal Forms Generator software.

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5 Website Legal Forms To Help You Protect Yourself

Mike Young · June 20, 2013 ·

What 5 Website Legal Forms Your Business Can’t Do Without

With the increase in business websites and online transactions comes an even more important increase in the need for website legal forms.

There are many website legal forms that any one business may deem necessary to safely conduct their business. Here, however, we focus on just 5 website legal forms that could get your business off too a good start in the right direction of full protection. Those forms are a Privacy Policy, a Refunds Policy, an Affiliate Program Agreement, a Terms & Conditions of Use, and a Video & Audio Terms of Use.

What Do Each Of These Website Legal Forms Accomplish?

The 5 website legal documents mentioned above each serve a special and essential purpose in protecting your business. The Privacy Policy, for instance, explains to your website visitors what type of personal information you collect from them and how it is then used. The Refunds Policy is critical in keeping customers satisfied and coming back as this document clearly states your company’s refund policy.

The Affiliate Program Agreement is a legal document that provides clear and concise rules for your affiliates who promote your products and/or services. The Terms & Conditions of Use legal document is a common one that sets guidelines for your actual website visitors to follow when using your website. Finally, the Video & Audio Terms of Use is similar to the previously mentioned document, because it tells website viewers how they can and can’t use the audio and visual files you upload to your website, specifying the ownership of these files.

How To Get These Website Legal Forms

There are many versions of each of these website legal documents, however, to ensure that your business is getting the most effective and authentic forms you should obtain an Internet Lawyer. Internet Lawyers focus in this area and not only have many templates on hand, but can customize and tailor the documents to fit the specific needs of your website.

If hiring an Internet Lawyer is not the best option for you, another way to get these forms is to invest in the Website Legal Forms Generator software. This software has all the forms mentioned above and more legal forms that your website could use and can be ready for use in just minutes.

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IMPORTANT: The website privacy policy template, other website legal documents, and software that LegalFormsGenerator.com offers for sale are products, NOT legal representation by the Internet Attorneys Association LLC, Hokkaido Ventures LLC, their principals, or affiliates. We do not provide legal advice. If you can afford to pay for legal counsel, you should do so instead of purchasing self-help products. When you purchase products from us, this does not create an attorney-client relationship with anyone.

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