A: A few people have tried this method unsuccessfully to get Attorney Young, his assistants, and even our customer service representatives to create customized legal documents for them by e-mail. That's just not the right thing to do.
The software is offered at a very low price because there are some people who cannot afford a lawyer to create customized documents. Purchasing the software does NOT make you a client of Attorney Young or his law firm. Neither his assistants nor our customer service representatives are going to pretend to be lawyers.
If you want customized legal documents, you should retain an Internet lawyer to prepare them for you at standard rates. Customer support for this software is not professional legal services.