Last Updated: 11-29-2025
At LegalFormsGenerator.com, we want you to feel confident in your purchase. If you are not fully satisfied with your solar generator or related accessories, we offer a clear and customer-friendly return policy as outlined below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if the product meets the following conditions:
- The item is unused, in original condition, and includes all accessories, manuals, and packaging.
- The product shows no signs of wear, damage, or modification.
- The return is initiated by the original purchaser.
Items that do not meet these criteria may be subject to partial refunds or may be rejected.
2. Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale
- Opened batteries or items with visible use
- Custom configurations or special-order units
- Digital products, downloadable files, or warranties
- Damaged items caused by misuse, improper setup, or unauthorized repairs
3. Return Process
To start a return, please contact our customer service team:
Email: [email protected]
Please include your order number, reason for return, and photos if applicable.
After we approve your request, you will receive:
- An RMA number
- Return instructions
- The correct return address for the product (varies by warehouse)
Returns sent without an RMA number may be refused.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect:
- Notify us within 7 days of delivery.
- Provide photos or video showing the issue.
We will arrange for a replacement, repair, or refund at no additional cost.
6. Refunds
Once your return is received and inspected:
- Approved returns will be refunded within 7–10 business days to your original payment method.
- Shipping fees, insurance, and expedited delivery charges are non-refundable.
- If the product shows wear, missing parts, or damage, a restocking fee of 10–20% may apply.
7. Exchanges
We offer exchanges for unopened and unused products within 30 days, subject to availability.
Customers are responsible for shipping costs unless the exchange is a result of our error.
8. Warranty Claims
Many solar generators include a manufacturer warranty.
For warranty-related issues, we may direct you to the manufacturer for faster service and replacement processing.
9. Order Cancellations
Orders may be canceled within 24 hours if they have not yet shipped.
Once an order has been dispatched, it cannot be canceled and must follow the standard return process.
10. Contact Us
If you have any questions about returns, refunds, or warranty coverage, contact our support team anytime:
LegalFormsGenerator.com
Email: [email protected]